HelpDesk lite is a powerful, easy-to-use collaboration tool based on Lotus Notes/Domino platform.
With HelpDesk lite, you'll be able to:
* Submit service requests via simple forms;
* Manage and monitor your requests;
* Communicate with HelpDesk team quick;
* Print reports on the state of your requests;
* Utilize various features such as escalation, automatic notifications, sort, search through, and more.
HelpDesk lite is opensource software released under GNU General Public License.
The are a number of advantages that opensource code offers over closed source:
* Security: Access to source code makes it easier to detect security flaws in software
* Customization: Open source applications may be customized by anyone with the requisite skill
* Restriction: Open source applications can be used without any restrictions (users, servers count)
HelpDesk lite requires Lotus Notes/Domino version 6 or higner.
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